FAQ

Frequently asked questions

General

Who is DSA's service for?

It's not for starters. This service is for serious brands and dropshippers shipping from China who are already handling volume, looking for the next step and to scale their business. It's for those seeking operational stability and a reliable partner to take their business to the next level.

What are the benefits/advantages of working with DSA?

DSA is more than just a supplier; we’re a business partner you can rely on for long-term growth and stability. With clear, native English communication, we manage everything from sourcing to fulfillment, allowing you to focus on scaling while we handle logistics. You also gain free access to complementary resources like payment providers and ad accounts, all included in our all-in-one package

What is the Minimum Order Quantity (MOQ) to work with DSA?

The MOQ is 30 orders per day. This ensures we can maintain high-quality service and efficient operations for all our clients.

How can I get started?

To get started, sign up here. Our team will contact you within 24 hours. If you qualify, we’ll schedule a business analysis call to understand your needs and determine if we’re the right fit for a strategic partnership. A dedicated Client Growth Manager will be assigned to work closely with you, focused on enhancing your growth.

How can DSA help me scale my business?

We streamline your operations with sourcing, fulfillment, and logistics, allowing you to scale faster with fewer headaches. In addition to these core services, we offer complementary solutions tailored to your business needs, ensuring an all-in-one operation. Our focus is on preventing disruptions, so you can grow with confidence and operational peace of mind.

Products and sourcing:

Does DSA offer product customization and branding?

Yes, we specialize in product customization and branding, including custom packaging, labels, and tags. We work closely with factories to ensure your brand’s elements are incorporated and provide solutions to streamline the branded fulfillment process.

Can you recommend me best selling products?

Absolutely not. At DSA, we prioritize the integrity and privacy of our clients' businesses. Unlike many Chinese suppliers, we never share product information across clients. Your products and strategies remain confidential. We are committed to fostering long-term partnerships, not short-term profits, and ensuring you can trust us to safeguard your market advantage. We're focused on your growth, and part of that is respecting your unique offerings and maintaining absolute discretion in all client matters.

How does DSA handle product quality control?

We manage the quality control process to minimize issues. When you request a quote and start selling, we provide images for your approval. Once products arrive at our warehouse, we check the size, variant, and color before shipping. While occasional mistakes may happen, we prioritize transparency and quick resolutions to ensure your orders meet expectations.

Fulfillment and logistics:

What are DSA's shipping times and rates?

If your products are in stock in our warehouse, we typically fulfill orders within 24 hours. Shipping times vary based on the destination and carrier, usually ranging from 5 to 10 days for international orders. Rates depend on product specifics and destination—request a free quote for detailed pricing.

Can you fulfill custom packaging and branded labels?

Yes, we can work with you on custom branding solutions that meet your brand's needs. Learn more about our branding services here.

Will my customers know the products came from China?

No, the packaging stays discreet without labels indicating it originates from China, ensuring a smoother customers experience.

Payments, fees, and refunds

What are DSA’s payment terms?

For select clients, we offer payment terms to long-term, high-volume partners who have built a solid, trustworthy relationship with us. If eligible, our Client Growth Manager will reach out to discuss personalized options.

When do I pay for services, and what are the fees?

You only pay once your orders are fulfilled—no retainers or monthly fees. Our pricing is transparent with no hidden costs. Clients using our full suite of services enjoy complimentary offerings, such as payment providers and ad accounts, free of charge if eligible.

What is DSA's refund and return policy for damaged or lost shipments?

We handle refunds and replacements on a case-by-case basis. For lost or damaged shipments, we prioritize quick resolutions, offering either a replacement or credit based on the situation. For more details, please refer to our after-sales service page.

If you have any more questions, please don't hesitate to contact us.

Ready to scale your business?