Updated on: 2024-08-13
After sales service
Correct item
Wrong item
Damaged
Lost in transit
Returned to sender
Free reshipment
Refund
Exchange
Regardless of the price difference, the customer will cover it or we will refund it.
We offer free reshipment or full refund for orders proven:
- Delivered incomplete
- Delivered incorrect
- Delivered defective
- Delivered damaged
- Lost in transit
Notes:
- A photo or video from the customer must be provided for orders delivered incorrectly, incomplete, defective, or damaged.
- Order must be delivered no more than 2 weeks upon reshipment or refund request.
- Products that we do not recommend selling will not be covered by the reshipment/refund policy such as guns, alcohol, or flammable items (lighter, etc).
Refund or free reshipment is not applicable for the following orders:
- Delivered successfully, complete, and in good condition.
- Returned orders - only occur when the customer cannot be reached upon delivery, the customer's address is incomplete or incorrect, or the customer did not pick up the item.
Notes:
- Signed PODs are not guaranteed and depend on the local carrier as contactless delivery is implemented in most countries.
Return request for orders received correct and complete:
Customers can return the item/s to our warehouse, however, even if they return it, we will not be able to process a refund/exchange of item due to following reasons:
- We have shipped out the exact item ordered.
- We cannot resell returned items due to sanitary and quality concerns.